I consider myself a pretty thorough person when it comes to big financial decisions, but working with Serena made me realize there’s another level of thoroughness—and she operates there every single day.

From day one, Serena was responsive, transparent, and aggressive in the best possible way. Selling my condo in Chicago had a few unexpected twists, including the original buyer backing out at the very last minute. A situation that could have easily turned into a long, stressful delay ended up becoming just a small hiccup—thanks entirely to Serena’s persistence and skill. She immediately pivoted, leveraged her network, and had us under contract with a new buyer in no time.

Serena went above and beyond in ways most agents wouldn’t. She personally fronted expenses for minor clean-up tasks to make sure the place showed its absolute best. Her incredible network of photographers, handy people, and attorneys made the entire process seamless, and her knowledge of Chicago’s ever-changing real estate market proved invaluable when making key pricing and negotiation decisions.

What impressed me most was how she balanced being the ideal advocate—fierce when needed, calm when the process got stressful, and always laser-focused on my best interests. She never left me wondering what was happening, and I could always trust that she was already three steps ahead.

If you’re planning to sell your residential property in the Chicago area, I recommend Serena at the highest level. She doesn’t just meet expectations—she redefines them. -  Mohammed R. ​

Luna L.